There are three general areas where we partner with clients. Here they are with some examples of projects and initiatives that directly increased organizational value:
Conceptualize
Define and clarify that great strategy or idea into something concrete that can be built on
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Strategy from Concept through Execution
Aided a professional services firm in adapting to the changing, technology-driven competitive landscape by developing a conceptual framework, leading the build-out and personally selling implementations of first generation of a Customer Experience Management Technology Platform.
Architect and Implement Critical "Life Stage" Organizational Changes to Sustain and Enable Growth
Catalyzed growth for a firm that had "hit the wall" in relying on its founders for all revenue generation, transitioning revenue generation and client ownership from Co-founders to a team of Sr. Consultants: Sr. Consultants self-generated $1.5M – $3M+/year/consultant within 24 months.
Transform the Business Model
In order to break free of the professional services "sell/do" cycle, helped a private client services firm transform the business from a traditional hourly fee consulting model to a recurring revenue, retained services model.
Translate Complex Technical Ideas and Concepts into Simple, Compelling Stories
Helped a medical waste management company overcome the challenge of an uninformed marketplace and ambivalent regulators by translating and strategically communicating highly technical and specialized scientific issues into a compelling story that demands attention and action.
Operationalize
Create the blueprint for action and work with teams to bring plans to life
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Product, Program, Business Line and Partnership Development
– For a mature, traditionally low margin business, conceptualized and developed a new line of business to unlock and capture the value of existing intellectual property through a new business model – expanding the scope of services and capturing higher margins.
– Led team to develop, sell, and implement a professional services firm's first significant saleable asset - a full featured SaaS-based software platform.
Improve Efficiency Without Compromising Effectiveness
Conceptualized and developed tools to systematize the consistent delivery of competitively distinctive value - driving efficiencies and guaranteeing consistent, superior value add: Tool use dramatically reduced budget overruns while increasing value delivery.
Align Customer Experience with the Brand's Promises
Ensuring the consistent, systematic delivery of competitively unique experiences by translating companies' brand promises into the specific employee behaviors and customer experiences – at all customer touch points – to manage, measure and improve alignment between those promises and actual customer experience.
"Productize" Professional Services Offerings
Translated a proprietary approach for integrated customer experience and brand management into a "Customer Value Delivery" product offering. Supported/enabled sales of CVD product into banking, insurance, IT services, travel and hospitality, retail and transportation sectors.
Business Development
Created, staffed and managed "Team Selling" structure to better leverage time and skill sets of key revenue generating staff, enabling the company to grow from $6M to $16M.
The Human Element
Create the enabling environment, structure and practices that help your people thrive
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Team Building and Leadership
Architected organizational and team structure in collaboration with senior leadership team; staffed and managed teams and growth of individuals through several "life stages" of organizational development.
Retain and Systematically Propagate the Corporate Culture
Assisted a global technology services company propagate its competitively distinct corporate culture at a time of extremely rapid growth so that all existing and new associates can be systematically instilled with the values and attributes that give the firm its unique marketplace position and advantage.
Leadership Development
Established and implemented a behavior-based leadership development framework for a maturing, growing firm needing to cultivate its "next generation" of leaders.